BTWI has acquired Com-Waves Wireless Solutions

Office Hours: 8:30am-5:00pm, Monday-Friday. Please call us with any questions or concerns at 515-465-3043.

This page will be updated as we progress.

On-boarding

• We will be integrating the Com-Waves customer accounts into our customer management system for your services, billing, and support ticketing.
  • Once completed, you will receive an email with details on how to log into our customer portal.
• Our prices and plans are similar to Com-Waves. However, changes to your plan may occur in the future.
  • We have multiple plans available, please see our plan list to select a plan of your choice. You may change plans at any time.
• Customers will need to sign a customer agreement.

Billing

• BTWI utilizes a paperless billing system in order to reduce cost and environmental impact. Invoices, notifications and receipts are sent via email. A valid email is required to be on file in our system. We never share your email. It will only be used for BTWI correspondence.
• BTWI invoices are emailed out on the 10th of each month and are due on the following 1st of the month. For example, invoices emailed on 6/10/21 are due on 7/1/21 for July services.
• With the BTWI portal you can pay online or setup auto-pay. You can also mail in your payment or call our office and pay over the phone.

Equipment

• BTWI will be assessing and upgrading the Com-Waves network as we work to integrate it with our own.
• Please have patience as we assess what's needed and implement any upgrades.
• This will entail upgrades to towers and customer premise equipment (CPE) and could cause some down time.
• BTWI will do its best to communicate with you and we will make every attempt to ensure you're informed of upgrades that may affect your service.
• This assessment and upgrade procedure is required to find areas where we will be able to improve the network and assure a reliable and speedy internet service.

Timeline

• Completed
  • Com-Waves officially acquired by BTWI.
  • Welcome Email Sent.
  • Basic customer information added to our customer management system.
• In Progress
  • Com-Waves customers integrated into our customer management system.
  • Billing information added to customer management system. You may call us with your billing information at 515-465-3043.
  • Network Assessment.
• Pending
  • Tower Upgrades.
  • Customer Equipment Upgrades.
  • Add additional access points.

All integrations complete!